HOSPITAL RULES AND POLICIES

We ask that you follow the instructions of doctors and nurses at all times. Should a patient be found responsible for damaging hospital equipment or facilities, they may be liable for replacement fees and/or other compensation.

SMOKING IS FORBIDDEN

Smoking is not allowed anywhere within CLDH. This means that no one should smoke inside or outside the rooms, in the parking lot, in the gymnasium, canteen, or anywhere else within the hospital campus. We expect both patients and guests to abide by this policy.

ELECTRONIC APPLIANCES

Please consult the nurse on duty for permission before using any electronic appliances (some electronic devices may not be used within the hospital). To avoid inconveniencing other patients and staff, please use headphones when using audio appliances.

NO SMALL CHILDREN PLEASE!

Unless the child is a patient, no minor below the age of seven (7) years will be allowed entry into the patient rooms. This prohibition is for the child's safety. However, the child may be allowed to go within safer areas of the hospital but accompanied by an adult.

VIOLATORS: Patients who do not obey the rules of the hospital may be discharged. Visitors who do not obey the rules will be asked to leave the hospital premises. We appreciate your cooperation and understanding in these matters.

COUNSELLING AND CONSULTATION SERVICES

In order to protect patient privacy, we ask that patients select a family member or (members) to receive information and consult with doctors regarding your treatment.

Doctors and nurses will give thorough explanations of your illness, diagnostic tests, and treatment, but should you have any questions or concerns, additional consultation is available.

For matters related to hospital life, financial concerns regarding your treatment, the social welfare system, the public healthcare system, and post-discharge concerns (rehabilitation, etc.), specialist caseworkers and social rehabilitation counselors are available for consultation. Please don't hesitate to request a meeting with a counselor.

The clinics of the various specialists are found in the Medical Arts building.

MEDICAL CERTIFICATES

Please inform your physician or nurse in advance if you require any medical certificates.

HOSPITAL ADMITTING INFORMATION

PHILHEALTH REQUIREMENTS

Downloadable Philhealth Claim forms:

1.	Claim Form 1
2.	Claim Form 2
3.	Claim Form 3
4.	Instruction Sheet

ACCREDITED HMOS AND COMPANIES

FOR PATIENTS & THEIR FAMILIES

ADMISSION PREPARATION

MEALS AND DIETARY COUNSELLING

VISITING HOURS

DURING YOUR STAY

BILLING

Payment Methods

Please direct all questions regarding the contents of your bill to the Billing Service Assistants. For payment, please contact the Cashier. Payments are accepted only by the Cashier beside Billing Services or at the Business Center. Payment may be made by cash or by any of the following credit cards:

- Visa,
- Mastercard,
- American Express,
- Diners Club, or
- JCB International.

Always ask for your official receipt!

Cashier's Clearance

Please keep the clearance issued by the Cashier after paying your hospital bill and present it to the security guard on your way out of the Hospital.